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Returns and guarantee

Returns: Undamaged article

Which articles can be returned?

  • The article is as new and in its original packaging
  • The article is not damaged
  • You have ordered or received the wrong product
  • Return article in accordance with Return policy
Register return

Guarantee: Damaged article

When can I make a guarante claim?

  • Dead on arrival (DOA)
  • Product defects
  • Return article in accordance with Guarantee details

Damage caused by improper handling is not covered by the guarantee. Any costs incurred for the processing of wrongful warranty claims will be charged.

Report a defect

Report delivery damage: Articles damaged during shipment

If you received a damaged package, please report it via the claims process of the respective logistics provider.

Transport damage

All returns:  Articles already registered?

All registered returns are displayed in your customer account.

View all returns