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Returns and warranty

Returns: Undamaged article

Which articles can be returned?

  • The article is as new and in its original packaging
  • The article is not damaged
  • You have ordered or received the wrong product
  • Return article in accordance with Return policy
Register return

Warranty services: Damaged article

When can a claim under warranty be made?

  • Dead on arrival (DOA)
  • Product defects
  • Return article in accordance with Warranty policy

Damage caused by improper handling is not covered by the warranty. All costs arising from processing wrongful warranty returns will be charged.

Report a defect

Report delivery damage: Articles damaged during shipment

If you received a damaged package, please report it via the claims process of the respective logistics provider.

Transport damage

All returns:  Articles already registered?

All registered returns are displayed in your customer account.

View all returns