In addition to innovative products, Fujitsu offers standardized Product Support Services that can be purchased at the point of sale or at any time during the product lifecycle. The Product Support Services ensure system availability and business continuity of the customer's IT environment. With these offerings, we help our customers save time and money while reducing the burden on internal IT staff. This enables our customers to shift budgets allocated for operational IT services to strategic initiatives that deliver real business value to their companies in the short term.

The Product Support Services cover a wide range of products, including branded hardware and software products from Fujitsu and partners, as well as Fujitsu IT infrastructures based on Fujitsu hardware. Fujitsu delivers these services through certified support technicians in all major countries where global customers require them.

The comprehensive portfolio of Product Support Services includes offerings that assist our customers in installing new products and provide fast and agile support for individual hardware and software products. Fujitsu has introduced three standard service levels that are available worldwide, including 24/7 support with a 4-hour response time. Fujitsu IT infrastructures are supported by optimally tailored "one-stop-shop" IT infrastructure support offerings.