Back to product
Samsung Galaxy S9+ EU (64 GB, Midnight Black, 6.20", Hybrid Dual SIM, 12 Mpx, 4G)

Samsung Galaxy S9+ EU

64 GB, Midnight Black, 6.20", Hybrid Dual SIM, 12 Mpx, 4G


Product ratings

Filter reviews by number of stars.

You can only filter by number of stars if there are matching reviews.

5 reviews

  • lw.gstrein

    5 years ago
    purchased this product

    appalling service

    Dear Digitec / Insurance team

    CLAIM No.: CLDIG2822
    Policy number: PODIG6624

    I would like to formally complain to you for the extremely poor service I have received in my matter.

    I purchased a Samsung Galaxy S9+
    including insurance from you in the spring of 2019. On the 1st of August I wanted to make a claim on the insurance as the display was damaged. The phone was sent to the address provided in a timely manner. The problems started when the IMEI number on the insurance policy did not match the phone delivered. I did everything I could to get the open questions answered. Since then, I have called the service hotline every week to get information about the status of the repair. I was sometimes assured that all problems had been solved and that the mobile phone would be back in my hands in a few days... Unfortunately, this never happened. Today, I called again for information: the service employee immediately noticed an irregularity, but could not give any more precise information. She assured me (as she had three times before) that she would look into the matter and get back to me as soon as possible. As expected, this did not happen.
    I have now had to use a very old "transitional mobile phone" for almost three months.

    I would like to know from you if and when I will see my phone again!

    I would also like to ask you to review your processes to prevent such problems in the future.
    Thank you for your quick and hopefully informative reply.
     

  • yann974

    5 years ago
    purchased this product

    Super 👍 👍👍👍

    Top of the range Samsung nothing to say we have one of the best phone under Android

    Contra

    • No
  • p_holdi

    5 years ago
    purchased this product

    Would buy again

    Device top
    Delivery by Digitec not as initially predicted in 3 days but rather 10 days, but this is not the end of the world ;)

How do ratings work?