Fujitsu Product Support Hardware includes the diagnosis of hardware failures as well as their resolution through repair or replacement. Fujitsu responds to an incident and resolves the issue according to the contractually agreed Service Level Agreement, which may involve either offsite or onsite service.

Fujitsu Support Pack Hardware is a product-related service contract with a one-time fee and a fixed contract duration of 1 to 5 years. The service period can be extended by purchasing a corresponding additional support pack. Service levels can be selected from standard options.

Unless expressly stated otherwise, the Fujitsu Service Contract can be concluded at any time within the product's applicable lifespan, up to 12 months before the service end for that product. It offers more flexibility than a support pack, with service levels that can be agreed upon according to the customer's requirements.