Shipping

Delivery

Free delivery throughout Germany

We deliver orders over 30 € free of charge to addresses to addresses in Germany. Items in stock at our own warehouse are handled by DHL. Orders from third-party suppliers or one of our merchant partners may be handled by other delivery companies.

For orders under 30 € we charge shipping costs of 3 €.
Why do we charge these costs?
Because the logistical expenses for small orders are comparatively high. By offsetting the shipping costs for small orders, our customers continue to benefit from lower prices for inexpensive products.

Here’s an example: if a customer’s ordered a ballpoint pen for 1,70 €, the shipping costs and other expenses would exceed our margin many times over. Without adding shipping costs, we’d have to put up the price of the pen.

Order by 1 p.m. today, receive your delivery tomorrow

When products are in stock in our warehouse, our goal is to ship orders the same day they are placed, Monday through Friday. The regular order deadline is 1 p.m. – though it may be earlier, especially at the start of the week when we receive a higher volume of orders. Delivery generally takes place the following working day, but depending on your location, it may take up to two working days. The current delivery date is always displayed in your order overview.

Free Saturday delivery

All orders made by 1 p.m. Friday are delivered on Saturday – if the desired product is in stock at our logistics centre. Each product features real-time information on availability. General cargo deliveries (larger than parcel post) are excluded from this service.

Pallets and bulky items over 31.5 kg

Particularly heavy items sent from our own warehouse are delivered by a haulage company directly to the point of use. The haulage company will call you beforehand to arrange a suitable delivery time. If they can’t get hold of you by phone, you’ll get an e-mail asking you to contact them.

For deliveries by direct suppliers or marketplace dealers, delivery is usually made to the kerbside.

International delivery

Digitec Galaxus AG is present in various European countries with subsidiaries. The online stores are country-specific and only supply the respective country.

Unfortunately, other countries cannot be supplied at this time. Should this change in the future, we will certainly celebrate this properly and announce it prominently.

Transport damage

We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.

You can register the case directly here or contact us quickly and easily via our Galaxus Assistant (see menu item "Report a defective product"). The following information is required:

  • Order number of your order
  • A short description of the damage
  • Photos of the damage and the packaging

Once we’ve received your message, we’ll review the case and let you know the next steps as soon as possible.

Collection from a DHL Packstation

Products which are shipped directly from our warehouse and which aren’t large appliances can also be delivered to a DHL Packstation of your choice.

Here you can register for pickup at DHL Packstations and find more information.

You can create a new address when you place your order and enter the desired packing station.