Free delivery throughout Germany
Delivery is generally free for all products delivered to addresses in Germany. All orders from our warehouse are handled by DHL. If your product is from a third-party supplier or one of our merchant partners, it might be sent with another delivery company.
Order by 1 p.m. today, receive your delivery tomorrow
The following applies to all products in stock at our warehouse: All orders made by 1 p.m. (Monday to Friday) are shipped on the same day and are generally (~85%) delivered to the delivery address the next workday (including Saturday). Each product features real-time information on availability.
Free Saturday delivery
All orders made by 1 p.m. Friday are delivered on Saturday – if the desired product is in stock at our logistics centre. Each product features real-time information on availability. General cargo deliveries (larger than parcel post) are excluded from this service.
Pallets and bulky items over 31.5 kg
Particularly heavy items are delivered by a haulage company directly to the point of use. The haulage company will call you beforehand to arrange a suitable delivery time. If they can’t get hold of you by phone, you’ll get an e-mail asking you to contact them.
Galaxus.de is the German subsidiary of the largest Swiss online store, Digitec Galaxus AG, and ships to addresses in Germany.
Galaxus.at is the Austrian version of the German subsidiary of Digitec Galaxus AG and ships to addresses in Austria.
Unfortunately, we don’t ship to any other countries at this point. Should this change in the future, we’ll be sure to publish a big announcement.
We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.
You can reach us quickly and easily via our Help Centre (see menu Help and Contact). The following details will speed up the process even more:
- your order number
- a short description of the damage
- photo of the damage and packaging
- address where the parcel can be collected if need be
- workdays on which the parcel can be collected
Our contact details are listed in the grey footer below (at the bottom of the website). Once we’ve received your message, we’ll contact the delivery company to find out what happened with your order. As soon as we’ve investigated the issue, we’ll let you know the next steps.
Collection from a DHL Packstation
Products which are shipped directly from our warehouse and which aren’t large appliances can also be delivered to a DHL Packstation of your choice. Find more information on how you can have your order delivered to a Packstation here.