In addition to innovative products, Fujitsu offers standardized Product Support Services that can be purchased at the point of sale or at any time during the product lifecycle. The Product Support Services ensure system availability and business continuity of the customer's IT environment. With these offerings, we help our customers save time and money while reducing the burden on internal IT staff. This supports our customers in reallocating budget spent on operational IT services to strategic initiatives that deliver real business value to their companies in the short term.

The Product Support Services cover a wide range of products, including branded hardware and software products from Fujitsu and partners, as well as Fujitsu IT infrastructures (e.g., Fujitsu Integrated System PRIMEFLEX) based on Fujitsu hardware. Fujitsu provides these services through certified support technicians in all major countries where global customers need them.

The comprehensive portfolio of Product Support Services includes offerings that assist our customers with the installation of new products and provide quick and agile support for individual hardware and software products. Fujitsu has introduced three standard service levels (up to 24/7 with a 4-hour response time) that are available worldwide. Fujitsu IT infrastructures (e.g., Fujitsu Integrated System PRIMEFLEX) are supported by optimally tailored "one-stop-shop" IT infrastructure support offerings.