The Fujitsu Support Pack Hardware complements the warranty of a hardware product and offers extended technical support. It is a service contract that covers product support for a specific hardware product over a defined period. The service begins with the original purchase date of the hardware product and is activated after a one-time payment made in advance. Support Packs can be purchased within 90 days of acquiring the product for a contract duration of 1 to 5 years. The service duration can be extended with a follow-up contract before expiration.

Highlights:

• 24/7 service time
• 4-hour response time
• Contract duration of 1 to 5 years.