In addition to innovative products, Fujitsu offers standardised product support services that can be purchased at the point of sale or at any time during the product lifecycle.

The product support services ensure system availability and business continuity for the customer’s IT environment. With these offerings, we help our customers save time and money while reducing the burden on internal IT staff. This supports our customers in reallocating budget spent on operational IT services towards strategic initiatives that deliver real business value to their organisation in the short term.

The product support services cover a wide range of products, including branded hardware and software products from Fujitsu and partners, as well as Fujitsu IT infrastructures (e.g., Fujitsu Integrated System PRIMEFLEX) based on Fujitsu hardware. Fujitsu delivers these services through certified support technicians in all major countries where global customers require them.

The comprehensive portfolio of product support services includes offerings that:

• Assist our customers with the installation of new products
• Provide quick and agile support for individual hardware and software products. Fujitsu has introduced three standard service levels (up to 24/7 with a 4-hour response time), available worldwide
• Support Fujitsu IT infrastructures (e.g., Fujitsu Integrated System PRIMEFLEX) through optimally tailored “one-stop-shop” IT infrastructure support offerings.