Direct manufacturer support with 10/5 availability and an additional 24/7 emergency hotline for all LANCOM devices. Guaranteed initial response time of a maximum of 30 minutes for reporting major operational disruptions (Priority 1) via phone. Service hours from Monday to Friday, 8 AM to 6 PM (CET) with an initial response time of up to four hours for issues other than major operational disruptions (Priority 2). Security updates for reliable and secure device operation during the service period. Available for 1, 3, or 5 years and offered in S, M, L, and XL variants depending on device type, extendable until the end of the device's life through re-registration.