Direct 24/7 manufacturer support and security updates
No matter whether it's a technical question or connection problems: With LANcare Direct 24/7, you can count on receiving fast support and expert knowledge for LANCOM devices, regardless of time or day. When you call to report massive operational disruptions, a contact person will help you within 30 minutes. We also provide technical support for minor problems or information requests during service hours (Monday to Friday, 8 a.m. to 6 p.m. CET). Regular security updates ensure holistic protection against potential security gaps and vulnerabilities.

24/7 emergency hotline including prioritization directly from the manufacturer
In an emergency, every minute counts: so call us in the event of massive operational disruptions of the registered device. Our experienced staff will provide you with advice and assistance within just 30 minutes – for 24 hours, 365 days a year – regardless of the Lifecycle Management phase the LANCOM device is in. The disruption will be resolved as quickly as possible thanks to prioritized handling of your concern, including an automatic callback guarantee, so that your services are immediately ready for operation again.

Service times with guaranteed first response times
Do you have hardware problems, configuration or information requests for which you need our support? Our experts will help you during service hours from 8 a.m. to 6 p.m. CET on business days. We handle your support case with a first response time of a maximum of four hours.

High planning reliability with security updates
Plan ahead and benefit from full protection for all LANCOM devices to ensure reliable business operations, especially in long-term projects. This includes free security updates of the respective operating system to ensure that the registered device is always running at the highest level of security.