i-tec USB 3.0 / USB-C / Thunderbolt 3 Dual 4K Dock (USB-C, 5 Ports)

i-tec USB 3.0 / USB-C / Thunderbolt 3 Dual 4K Dock

USB-C, 5 Ports

Question about i-tec USB 3.0 / USB-C / Thunderbolt 3 Dual 4K Dock

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Anonymous

5 years ago

Does this dock support DisplayPort MST, or only DisplayLink? Background: I tried to get this dock to work on a Dell XPS 9360 laptop, which supports DisplayPort via the Thunderbolt 3 USB-C connection, but it did not work on Linux, even with the Ubuntu live CD. Installing DisplayLink drivers helps, but the image quality is bad on Linux, and performance is much worse than DisplayPort. Can't really recommend this dock without direct DisplayPort support.

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i-tec Support

5 years ago

Helpful answer

Hello,

This docking station uses DisplayLink.
In order for any DisplayLink docking station to work on Ubuntu (or any Linux distribution), you have to install DisplayLink drivers - they are not part of Live CD - external monitors will not work there.

Regarding the performance and quality, it really depends on the CPU of your laptop, resolution of external monitor(s) and work that you do on your laptop. DisplayLink software is only able to use CPU and because of that performance may vary.
I use Dell XPS 9380 on Ubuntu 20.04 with 2 external fullHD monitors and everything works correctly, but I do use it only for regular office work.

Can you please send an e-mail to our Technical support? Our e-mail address is support@itecproduct.com
Please let us know what your current setup is, what kind of work do you do. And what exactly do you mean with bad image quality and bad performance?

Best regards
i-tec Team

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alxdean

5 years ago

I was able to use this dock with 2 monitors via hdmi on a Lenovo and hp laptop., both running Win10. Am very happy with it. Have not tried display port nor linux. Maybe try using hdmi?