More than a week since I ordered, at the time of ordering I was supposed to be delivered within a week... Now I don't have a delivery date and the website says early March... It's a red card and it's not the first time!

Question

More than a week since I ordered, at the time of ordering I was supposed to be delivered within a week... Now I don't have a delivery date and the website says early March...  It's a red card and it's not the first time!

Answer

Please report your situation to our customer service so that they can check it and work with you to find a satisfactory solution.

You can find our contact form at the following link: https://helpcenter.galaxus.ch/hc/fr/requests/new

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Question about Kilner Fermentation set

More than a week since I ordered, at the time of ordering I was supposed to be delivered within a week... Now I don't have a delivery date and the website says early March... It's a red card and it's not the first time!