Yes, unfortunately it happens from time to time. Due to the children's not-so-gentle handling, it is also the case with our Tonies box that something can only be heard on one of the headphones.

Unfortunately, we have no experience of this ourselves. However, we recommend that you ask such a question as a discussion, as experience has shown that more customers respond there than to a single question:
https://www.galaxus.ch/de...

Alternatively, you can also contact our customer service with your enquiry:
https://helpcenter.galaxus.ch/hc...