HPE Foundation Care Exchange Service combines popular remote hardware and software services that can enhance the availability of your IT infrastructure. Technical staff from Hewlett Packard Enterprise work alongside your IT team to assist you in resolving hardware and software issues that arise with your HPE products. With hardware exchange, a reliable and fast parts replacement service is available for qualified Hewlett Packard Enterprise products. HPE Foundation Care Exchange is specifically designed for products that are suitable for shipping and on which you can easily restore data from backup files, making it a cost-effective and practical alternative to on-site support. For hardware exchange, a replacement product or spare part is delivered to your location without shipping costs within a specified timeframe. The replacement products or spare parts are either new or functionally as good as new.