Hello,
no, unfortunately you can't switch. You can make phone calls but you have no Internet with 5g. I recently had a watch with my grandchildren and have now taken out another contract.
I hope I could help you.
The watch is compatible with the iPhone as it specifies iOS as the supported operating system. It can be used with the associated TCLMOVE app on iOS devices to control functions such as location tracking, calls and messages.
Yes, the watch needs a SIM card and a plan makes perfect sense. There are special plans for such watches. Even roaming is no problem.
I'm a Sunrise customer and the plan (We Connect Watch) for the watch only costs an additional 10/month.
To add a contact from your Samsung phone, follow these steps:
1. Open the TCL Connect application on your phone.
2. Select the connected watch you want to set up.
3. Go to "More" > "Watch contacts".
4. Touch the button at the top right to add a new contact.
5. Enter the name, phone number and you can also upload a photo if you wish.
6. Touch "Save" to save the new contact.
Yes, it is possible. I have two children each with their own clock and I can see both of them on the same app.
To do this, on the start page immediately after login, there is a blue button with a "+". Using that the app will ask what watch model you want to add and then ask you to scan the QR code from the watch.
Hello,
The 2 watches we bought for our children are working perfectly.
Unfortunately, I don't know the solution to your problem.
If it's still under warranty, you can return it to Galaxus. Normally, they are very reactive.
Best regards.
This is not a question, but simply for information: of course, the child should not have the same phone number as a parent, which is why you cannot simply add a multidevice option to an existing mobile subscription (they always have the same number!). So you have to take out a completely new subscription. At digitec it costs 25 per month, but the best option seems to be the Swisscom subscription "InOne Mobile Care", which only costs 9 (slow internet, but certainly enough for this children's watch): https://www.swisscom.ch/de/privatkunden/abos-tarife/mobile/abo-uebersicht/inone-mobile-care.html , the 9 subscription is only available if you also buy the watch from Swisscom.
The TCL Movetime Family Watch MT40X is an older model with simpler features and probably a slightly longer battery life, as it uses less power-intensive functions. The newer models such as the MT42X or MT46X, on the other hand, have more features, such as 4G connectivity, GPS and a more modern app, but this can shorten the battery life with intensive use. While the MT40X is lighter and offers slightly fewer features, the newer versions usually have the same display size but are slightly heavier and more feature-rich thanks to additional hardware. They are therefore not identical, but differ primarily in terms of connectivity and smart features as well as battery behaviour.
To activate and use VoLTE (Voice over LTE) on the TCL MOVETIME Family Watch MT40X, you should follow the steps below:
1. check VoLTE support
Although the MT40X model is 4G-enabled, not all MT40X watches support VoLTE. It is possible that your model can send data via 4G but does not support VoLTE telephony. Therefore, check the technical data of the watch, the seller or the manufacturer to see whether your device explicitly supports VoLTE. Without VoLTE, telephoning is no longer possible after the 3G switch-off.
2. insert SIM card & check tariffs
Use a nano SIM with an active voice and data tariff. Make sure that your mobile phone provider has activated VoLTE on this SIM card and that your tariff supports it.
3. switch on VoLTE in the watch
If your device supports VoLTE, the activation procedure would be as follows (analogue to other TCL models):
Go to the menu of your watch.
Open "More" and then "Settings".
Search for the "VoLTE" item and activate it.
If no VoLTE menu is displayed, VoLTE is probably not supported.
This is confirmed for the successor models MT42/MT46. For the MT40X, the absence of the menu item may mean that your model is not VoLTE-capable.
4. perform software update
Make sure that your watch has the latest software installed. Updates can bring additional functions such as VoLTE. To do this, check the settings regularly or contact support.
The problem:
If the watch is 4G-capable but does not support VoLTE, it will no longer be able to make or receive calls after 3G is switched off - even if data would continue to run over 4G. Many children's watches do support 4G data, but not always VoLTE for telephony.
What to do?
Check the technical data of the watch or with the manufacturer to see whether the MT40X supports VoLTE (Voice over LTE).
If VoLTE is supported and set up correctly, the watch should continue to work after the 3G switch-off.
If VoLTE is not supported, the watch will no longer be able to make calls after 2025, even if 4G data continues to work.
To add a friend on the TCL MOVETIME Family Watch MT40X, shaking the watches is not the recommended procedure. Here are the correct steps to add a friend or family member:
- You need to use the TCL Connect app on your smartphone.
- In the app, you can choose to share a QR code. A QR code will appear on the watch screen.
- The guest must scan this QR code using the TCL Connect app on their own smartphone.
The difference in model (44mm vs 42mm) should not be a problem for this feature, as the procedure for adding a friend depends on the app and not the size of the watch. Make sure that both watches are correctly configured and connected to the TCL Connect app.
I bought the watch 3 weeks ago and everything worked perfectly. Since yesterday, it no longer appears in my iphone app, but if I want to add it via the QR code or via the IMEI code, I can't because "the watch is already linked". I've restarted the watch and my phone, removed the application and put it back on, but it won't come back.
I can't locate my daughter any more, nor can I send or receive messages, calls, etc. She still appears on my daughter's phone. She still appears on my husband's phone (but it's not useful for us as he's at work during the school run). Has anyone had this problem?
TCL Movetime family Watch MT40X
Hi,
I bought the watch approx. 2 months ago, and everything worked fine!
Since. ca. 3 weeks I don't receive any message notifications from the watch on the iphone, I always have to close the app to see if the child has sent any messages, instead on android everything works correctly.
I contacted TCL directly, unfriendly staff and they replied that it will take some time to solve the problem as they have to check the incompatibility of the divice with the app. TCL connect (although initially everything worked) ANYONE ELSE HAS PROBLEMS WITH IPHONE?????
