It is probably switched to mute. Switch on the sound in the settings.

Unfortunately, we only have one version in the shop. I don't have any information about the other one. According to the manufacturer, there are no different versions of the watch. Therefore, I assume that a different version was made for a different country of distribution. Here is the link to the manufacturer's website, where there is only one model: https://www.tcl.com/global/en/watches/mt42

You can also make normal calls👍 video call only works if you have downloaded the app. LG

We offer a 24-month retailer guarantee on this item.

According to the manufacturer, the battery life of the MT42X is up to seven days, but in practice it is more like 3-4 days with normal use. For the MT46X, it is reported that the battery only lasts about one day, which is significantly shorter. There is no precise information on the battery life of the MT40X, but it is an older model with presumably similar or shorter battery life. Newer models such as the MT42X offer improved functions such as 4G connectivity, GPS tracking and a more user-friendly app without hidden annual subscriptions. The MT46X has GPS and voice capabilities, but apparently has a shorter battery life and fewer additional features than the MT42X. The MT40X is the oldest model and has fewer modern features. A plan is not mandatory; a prepaid SIM card with a mobile phone contract is sufficient to use the watch for calls, messages and GPS. The app and the watch work with a SIM card without the need for an additional subscription. The watch is suitable for calls and messages at home via WLAN. GPS requires data, especially when live tracking is activated, which puts a greater strain on the battery. The amount of data depends on the use of the localisation function, with occasional use the amount of data is moderate. Summary: - MT42X: up to 7 days battery (realistically 3-4 days), 4G, GPS, no plan required, child-friendly app - MT46X: GPS, voice function, battery approx. 1 day, fewer features than MT42X - MT40X: older model, fewer features, exact battery life unknown - Prepaid SIM is sufficient, plan not absolutely necessary - GPS consumes data, WLAN can be used at home for calls and messages This information is based on user reports and tests of the models.

Hello - Unfortunately, I cannot give you an answer to this question. I would contact the manufacturer's service department.

I have exactly the same problem.

The GPS positioning on the Movetime Family Watch MT42X cannot be fully utilised without a SIM card because the watch requires a SIM card to connect to the internet and communicate for tracking and telephony functions. Without a SIM card, the watch cannot operate these features properly. Unlike some devices that may offer limited GPS functionality without a SIM, this watch needs a full mobile phone subscription with a SIM card to use GPS tracking effectively. Therefore, it is not possible to use GPS positioning on this watch without inserting a SIM card, as the device depends on cellular connectivity for real-time location tracking.

With every telephone provider

Then the devices are not connected to the smartphone. Or the smartphone is too far away.

Unfortunately, that's the problem with the watch, it doesn't coordinate well with the app. You have to keep checking it. We have stopped using it.

Mirco USB

If the watch is connected via Wi-Fi, e.g. at home, no data volume is needed. I recommend booking an unlimited data subscription anyway. Costs about 10/month. There is usually a discount in the first few years.

Yes, the watch has an SOS function. This is activated by pressing the button on the side for three seconds. This informs emergency contacts by text message, including the location of the watch.

In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that you can be helped accordingly. https://www.galaxus.ch/help

The Movetime Family Watch can be paired with one phone at a time using the TCL Connect app. However, it does support multiple users being added to the watch's contact list, allowing both parents to receive notifications and interact with the watch indirectly through the app's features. For direct pairing with two phones simultaneously, this functionality is not explicitly supported based on the available documentation.

The watch cannot be operated without a SIM card if you do not want to use the tracking and telephony functions. The SIM card is required to fully utilise the watch as it is needed to connect to the internet and communicate. Without a SIM card, you cannot establish a connection and cannot use most of the watch's functions.

For the TCL Movetime Family Watch MT42X, you need a classic mobile phone subscription with a SIM card that supports 4G. A data-only subscription would not be sufficient, as the watch requires a full mobile phone plan to make calls and send messages.

You need a classic mobile phone subscription for the TCL Movetime Family Watch MT42X as it supports 4G. A data-only subscription (5G) would not be sufficient, as the device is designed for voice and video calls, which requires a full mobile phone subscription.

Very good question, unfortunately I couldn't find this function either in the application or on the watch.

I've never tried it, let alone needed it. I manage everything from the application on my mobile phone.

Then only a data SIM card is inserted. Video calls can be made via the Internet and normal calls via the 4G network. Contact the supplier and have the SIM card activated for calls.

I think that in this kind of case you need to contact TCL support. But if not, maybe try a factory reset?

Yes, it is possible to restrict the watch's functionality during school hours. The TCL Movetime Family Watch MT42X allows parents to configure modes or settings to restrict the use of certain functions, especialmente via the associated application. You can use the app to activate a "School" mode or a restriction mode that disables calls, messages and other non-essential features, leaving only basic functions such as displaying the time.