This book is a humorous companion and a must-read for anyone who has ever felt poorly treated or advised as a customer. Peter Granzow amusingly recounts his sometimes absurd experiences in the service desert that is Germany. There are salespeople who flee the sales area at the sight of a customer, sell items that don't even exist, or simply make customers wait until they leave the store voluntarily. Over the years, Peter Granzow has learned how to strategically yet charmingly gain an advantage in these situations. Perhaps you will approach your next shopping trip quite differently in the future! Peter Granzow was born in 1966 in Hameln and initially trained as a pastry chef, but then, rather by chance, transitioned into the show and event business.