The same crap happens to the same man for the second time. Experience the continuation of the book that some newspaper once wrote was "unusually gripping and entertaining"! Does the legendary right of exchange really exist? What are customers actually entitled to when making a complaint? Why do vocational school teachers film their students? Will everything be cheaper after Christmas? And what is the half-life of a floppy disk drive, anyway? All this and much more is clarified in the sequel to "Spätschicht" as part of a wild rollercoaster ride through retail during the toughest time of the year - Advent! In the second part of his Madness! series, trained merchant Tobias Kühnlein shares more curious yet true stories from his work in retail in the middle of Franconian no man's land. Funny, pointed, and sometimes bitterly sharp.