Your data. Your choice.

We use cookies and similar technologies to provide you with the best shopping experience as well as for marketing purposes. Please accept, decline or manage the use of your information.

Microsoft Surface Dock (Docking port (proprietary), 8 Ports)
EUR479,–

Microsoft Surface Dock

Docking port (proprietary), 8 Ports


Question about Microsoft Surface Dock

avatar
Therese.Jung

2 years ago

Dear Community, I need urgent help: Bought Microsoft Surface Laptop 5, Microsoft Surface Dock and Samsung Odysee G5 monitor connected to the dock with a MiniDP to DP. Driver for the monitor "successfully installed". Windows 11 all updates executed. Nevertheless, only a Generic Monitor with 640 x 480 is recognised. Does anyone know this problem and how can it be solved? Thank you very much for your answers.

Avatar
avatar
burgi.ch

2 years ago

Helpful answer

Does the behaviour occur with the laptop closed or open (or both)?
The dock only has a limited resolution it can provide, perhaps this is exceeded with the external screen plus the laptop screen.