I bought the "Fractal Define R5 Black" 2.5 years ago and it always worked very well. A few days ago, the built-in USB hub went out and I had to unplug it. Digitec gave me the contact to Fractal Design and they sent me a new replacement part free of charge within a week, although the warranty has already expired. That's what I call service and I will certainly prefer this brand in the future. Thank you very much! Only to recommend.👍