Many people have reported broken brackets, which are not covered by the warranty. This is apparently a major weakness of this product. Would such damage be covered by the appliance insurance that can be taken out as an add-on?

Question

Answer

Hi,

As we need more information, we recommend that you contact us directly. Visit our website to get in touch with us.

Sony Europe

Answer

Such damage is actually covered. However, each case must be considered individually. However, as long as you use the headphones correctly and without applying great force, such defects should not occur.

Your data. Your choice.

Search

Question about Sony WH-1000XM5

Many people have reported broken brackets, which are not covered by the warranty. This is apparently a major weakness of this product. Would such damage be covered by the appliance insurance that can be taken out as an add-on?