"CRM Revolution in Higher Education Institutions" is a comprehensive guide that addresses the implementation of Customer Relationship Management (CRM) in universities and educational institutions. The case study examines the effects of CRM implementation in countries with varying levels of development and highlights the regional needs in the academic sector. By analyzing the different phases of CRM implementation and the success factors, the book provides a structured approach to understanding the challenges and opportunities of CRM usage in higher education. The research contributes to expanding knowledge about the development of CRM systems and offers valuable insights into optimizing implementation processes. The findings are based on a combination of theoretical foundations and practical experiences that are relevant for decision-makers in educational institutions.