The book "Development of a Web-based CRM System Using Web 3.0 Technology" offers a comprehensive analysis of the development of Customer Relationship Management (CRM) systems using the latest Web 3.0 technologies. It highlights the importance of CRM for businesses, regardless of their size or location, and explains how these systems help build and maintain long-term customer relationships. The author, Faeze GhaharyRad, discusses the evolution of the World Wide Web from Web 1.0 to Web 2.0 and then to Web 3.0, emphasizing how these advancements revolutionize the interaction between companies and customers. The book is aimed at professionals and students who wish to gain a deeper understanding of the integration of web technologies into CRM systems. It provides valuable insights into the role of customers in digital communication and the opportunities that arise from the use of semantic web technologies.