The book "E-Government impacts on service delivery" by Abigail Siziva provides a comprehensive analysis of the effects of e-government on service delivery, particularly in the context of the Bulawayo City Council. The author pursues several research objectives, including assessing the extent to which e-government is utilized fully or partially, as well as analyzing the added value that e-government offers for improving service quality. The book highlights the various e-service channels used by the city administration and examines the challenges associated with the implementation of e-government. Identified challenges include inadequate internet connections, lack of technical devices, resistance from citizens, insufficient internal structures, inadequate ICT skills, and lack of capital. The author also offers recommendations for optimizing the use of e-government to enhance the efficiency and effectiveness of services for citizens. The literature review in chapter two provides valuable insights into global trends and challenges in the field of e-services.