Emotionen in Business-to-Business Verhandlungen

German, Remo Taferner, 2015
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In the business-to-business sector, personal selling is often employed, making the skills of sales representatives a crucial factor throughout the negotiation process for closing a sale. The importance of emotions in the business-to-consumer sector is beyond question. However, the role of emotions in the business-to-business sector has not yet been fully explained. Individual studies have shown that various emotions can occur in the business-to-business context. However, the specific effects attributed to the different emotions that arise have not been clearly articulated. This work aims to address two fundamental questions in the area of emotions: What emotions are present in business-to-business relationships in general, and specifically in business-to-business negotiations and discussions? What differences and similarities exist regarding business types, in the various phases of conversation, and among the different roles in the buying/selling center?.

Key specifications

Language
German
Author
Remo Taferner
Book cover
Paperback
Year
2015
Item number
55609795

General information

Publisher
Novas Edicioes Academicas
Category
Reference books
Release date
4.3.2025

Book properties

Language
German
Author
Remo Taferner
Year
2015
Book cover
Paperback
Year
2015

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14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty

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