Emotions management can be a leadership tool that enables an outpatient pediatric nursing service to emotionally support its staff, increase customer satisfaction, and promote the well-being of all parties involved alongside economic success. Emotions are feelings that arise in an interactive social context and require emotional labor. In the provision of a professional service, this emotional labor plays a significant role. When management recognizes the meaning and need for emotional labor, systematic emotions management can support management, staff, and customers in their emotional work. Strategies, tools, and measures for operational emotions management can be formulated and presented for an outpatient pediatric nursing service.