The book "Urban Reverse Logistics Operations for Competitive Advantage" offers a comprehensive analysis of return logistics and its significance for companies' competitive advantage. It highlights the differences between forward and reverse logistics and notes that reverse logistics is not simply the opposite of profitable forward logistics. The complexity of return logistics is thoroughly addressed, including warehouse design, the use of transportation resources, and the allocation of personnel for handling returned goods. Given the high costs associated with managing returns and the legal requirements in Europe, it becomes clear that retailers aiming for long-term profitability must view return logistics as an integral part of their business strategy.