Possible causes for the alarm:

- Door not closed properly
Check whether the freezer door is fully closed.
Sometimes something inside prevents the door from closing properly (e.g. a protruding container).

- Temperature in the freezer is too high
The alarm may go off if the temperature in the freezer is too high, e.g. after putting in large quantities of fresh food or in the event of a fault.
Check whether the freezer is cooling correctly.

- Power failure or interruption
If there has been a brief power cut, this can trigger the alarm.
Wait a while until the temperature returns to normal.

- Sensor or system error
If the appliance has recognised a technical fault, it may also trigger an alarm.

If this is not the case, you can report this via our Galaxus Assistant. https://www.galaxus.ch/help