Software Assurance and Support is recommended for customers to help optimize the performance and value of their Mitel Unified Communications solution. It delivers excellence in software support by providing access to software updates and new functionality, ensuring that the Mitel authorized partner is backed by our highly skilled technical support resources.

• Standard Software Assurance is Mitel’s core software support offering, which includes access to new software releases, updates, technical support services during normal business hours, and an online knowledge base.
• Premium Software Assurance is Mitel’s enhanced software support offering that extends Standard Software Assurance and Support with 24/7 technical support coverage. This offering also includes a Mitel MarWatch license entitlement for fault and performance management capabilities.

Key Benefits:

• Stay current. Keep up to date on Mitel's latest Unified Communications software releases and take advantage of new functionality to help improve productivity and operations.
• Deliver operational excellence and reduce risk. Maintain optimal system functionality and address issues through software updates, fault and performance management capabilities, and Mitel's highly skilled technical support resources.
• Control lifecycle costs. Achieve long-term investment protection in Mitel software solutions with predictable software support costs.

Mitel Technical Support

Mitel provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and Asia Pacific.

Our partners and customers can rely on Mitel’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support.