The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.
All the necessary cables should actually be included and you don't have to buy anything extra. The manufacturer lists in detail what is included.
https://www.bequiet.com/de/powersupply/1254
https://www.bequiet.com/admin/ImageServer.php?ID=a9505a11765@be-quiet.net&rand=e92e3e66b29876869645e29e9ad008db&lang=2&force=true&download=true&omitPreview=true
The question is not for the users but for Digitec I think?
Otherwise I'm totally satisfied with this power supply >> really quiet and configurable with all its cables included.
Good luck getting it >> for my part ordered in February before the lockdown.
...all power supply units always come with all cables that are installed internally. The power adapter cable for the socket is never included at Digitec, but it is in other shops. You always have to contact Digitec by email so that they add one. It is always the same. :/
Someone on the packing team must have been sloppy again, or the instructions for enclosing an appropriate cable were missing.
You do not have to buy the cable yourself. On the contrary, it is clearly regulated by law, see below.
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Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively, if the mains cable is permanently connected, a suitable adapter should be supplied.
If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.
Info Digitec --> https://helpcenter.digitec.ch/hc/de/articles/4402084170386-Fehlender-Adapter
Point 1 --> https://www.esti.admin.ch/de/themen/faq/elektrische-erzeugnisse-marktueberwachung/
If there is none, it is simply a problem and mistake on Digitec's part that they need to fix.
- - - - - - - - - - - - - - - - - - - -
Digitec is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied.
If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.
Point 1 --> https://www.esti.admin.ch/de/themen/faq/elektrische-erzeugnisse-marktueberwachung/
If you want exactly this, you will have little choice but to wait until it arrives. Besides CPUs and graphics cards, power supplies are also in short supply at the moment. The power supply you have chosen is not available from any other dealer. They all give very long delivery times https://www.toppreise.ch/preisvergleich/PC-Netzteile/BE-QUIET-Straight-Power-11-750-Watt-BN283-p516200
So it's not Digitec's fault.
Apart from simply waiting, you still have the following options
- call customer service, but this will result in the same thing as above
- Cancel
It's a mustake from Digitec. Contact the support and request the correct power cord. The solution with an Adapter is not the best way.
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Digitec is obliged to supply electrical devices with a Swiss plug. If the device comes with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected a suitable adapter should be supplied.
If the device does not come with a suitable plug, complain to customer service and insist on a cable or adapter, free of charge.Digitec is obliged to supply electrical devices with a Swiss plug. If the device comes with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected a suitable adapter should be supplied.
If the device does not come with a suitable plug, complain to customer service and insist on a cable or adapter, free of charge.
