ATTENTION! I wanted to upgrade my Windows 11 Home to Windows 11 Pro with this product. Now the product key on the CD packaging is not accepted (error message: product key is invalid). After 2 weeks of enquiries to Galaxus, I still have no answer. They refer me to Microsoft. Microsoft gave me a case ID number, which has now landed me back at Galaxus. Conclusion; after 2 weeks since the purchase and 4 phone calls with Galaxus customer service and a long chat with Microsoft, I still have no Win 11 Pro on the notebook and no solution to the problem! As I had already opened the packaging, I cannot return this product. As it is software, I can no longer register it as a "Defective Product" for exchange. I have now paid Fr 135 and received nothing in return. Just an FYI before you guys order this.
Raffaele Santuari
1 year ago
We regret the complications. These should certainly not occur. We sell this item several times a day and never actually have this problem.
Unfortunately, we have no direct insight into the order in question.
We therefore hope that our customer service, together with the manufacturer, can offer a solution as quickly as possible.

Question

ATTENTION! I wanted to upgrade my Windows 11 Home to Windows 11 Pro with this product. Now the product key on the CD packaging is not accepted (error message: product key is invalid). After 2 weeks of enquiries to Galaxus, I still have no answer. They refer me to Microsoft. Microsoft gave me a case ID number, which has now landed me back at Galaxus. Conclusion; after 2 weeks since the purchase and 4 phone calls with Galaxus customer service and a long chat with Microsoft, I still have no Win 11 Pro on the notebook and no solution to the problem! As I had already opened the packaging, I cannot return this product. As it is software, I can no longer register it as a "Defective Product" for exchange. I have now paid Fr 135 and received nothing in return. Just an FYI before you guys order this.

1 year ago

We regret the complications. These should certainly not occur. We sell this item several times a day and never actually have this problem.
Unfortunately, we have no direct insight into the order in question.
We therefore hope that our customer service, together with the manufacturer, can offer a solution as quickly as possible.

Accepted Answer

We regret the complications. These should certainly not occur. We sell this item several times a day and never actually have this problem.
Unfortunately, we have no direct insight into the order in question.
We therefore hope that our customer service, together with the manufacturer, can offer a solution as quickly as possible.

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