I can't redeem it either and the customer service doesn't seem to answer this time either. It's a shame to advertise the product including the game and then unceremoniously change it.

I tried it too, but unfortunately the promotion didn't work for me either. I don't know exactly how to redeem this promotion. On the MSI page https://de.msi.com/Promotion... mainboards are listed with which you get the game for free, but this mainboard is not listed. No idea what's going on there.

I have the same problem.