Concise, clear, and straightforward - 100 tips for internal and external quality assurance in inpatient and outpatient care. This book provides a comprehensive overview based on the current legal situation: quality assurance measures in care, quality assurance and assessment instruments in the areas of social care, housekeeping, and kitchen, as well as their collaboration. Ultimately, quality assurance is not just a concern for middle and upper management levels. Every single employee is called upon! With this practical book, every employee can quickly and easily inform themselves.