A textbook for leaders in nursing, as easy to use as a dictionary, with many practical tips for everyday management. This reference work summarizes what nursing service management needs: concise explanations and practical impulses for daily tasks in managing a facility or an outpatient service. The six authors of this book each represent a specific professional perspective: business administration, management, organization, presentation, psychology, and law. The authors were inspired by modern management theories, as every nursing service manager needs a solid foundation and a clear focus: the customer.