For more and more people, communicating digitally has become a matter of course. Clients are also increasingly expressing the desire to receive online counseling either alongside therapy or after its completion. Therapists are discovering the advantages of a virtual bridge to their patients. Agnes Justen-Horsten and Helmut Paschen explain in a practical manner how therapists and counselors can establish an online service focused on email counseling. Many people can no longer imagine a life without new media. Email, chat, forums, and social online networks are naturally part of their everyday lives – and they would also like to communicate online with their counselor or therapist in crisis situations. This can also be helpful for individuals who cannot find counseling centers or psychological practices nearby and can thus consult via the internet.