Make communication tangible Do you want to design an individual communication training without relying on canned solutions? Use new methods to get to the core of problems? This guide, which combines the clarification assistance approach with role-playing and psychodrama as well as workshop-style needs assessment, helps to promote communication, actively shape counseling, and bring knowledge to life. It is a teaching and methods book of applied communication psychology for trainers, consultants, and supervisors. With numerous case studies from work in systemic-structural as well as interpersonal and intrapersonal areas. The ten basic rules warn against resistance, dangers, and mistakes. The process phases illustrate the correct approach.