To professionally manage the housekeeping department and provide guests with a home-like feeling, it requires not only the transmission of extensive expertise but also tailored materials. Therefore, in the second edition of this standard work, you will find, in addition to all the essential information for the housekeeper or executive housekeeper, checklists for creating your individual cleaning management on the accompanying CD-ROM. From interview management lists to workflow planning, as well as order lists, inventory cards, and room files, you will find over 30 prepared forms that you can easily customize on your PC to suit your needs. The second revised edition has also been updated to reflect the latest in cleaning technology.