In contact centers for low-threshold drug assistance, there exists a unique world that is often foreign to mainstream society, typically only glimpsed in passing. Here, one encounters individuals who have been consuming drugs excessively for many years and who bring personal yet comparable experiences. One also meets those who provide professional support and assistance in this world: the staff of the contact centers. Daniela Molnar centers her insightful and impressive study on their perspective: How do they experience working in this environment? What brings joy to the staff of contact centers, and what frustrates them? The reconstruction of this field of social work not only offers a glimpse into the daily work of contact centers but also powerfully conveys the nature of their work.