The Manager Magazine (4/99) states: "The best, shortest, and most illustrative work ever on the subject." This book addresses the topic of Business Process Reengineering (BPR), an approach that emphasizes customer-oriented process thinking by leveraging IT potential. It starts with the questions: How would the company be re-established and structured in a process-oriented manner with today's knowledge and the current state of information technology? What would it look like if one could start completely from scratch? The book concisely presents practical and research experiences. In 24 steps, it is illustrated and presented point by point in a compact manner. The clear layout of the series, with a graphic on the left and explanatory text on the right, allows for quick and targeted acquisition and understanding as a foundation for successful practice.