Business Reengineering presents a completely new vision for the organization and management of companies that want to succeed or even just survive in the 1990s and beyond. The key to Business Reengineering is the departure from the most fundamental assumptions that companies rely on today. These principles—division of labor, elaborate controls, leadership hierarchy—no longer fit in a world of global competition and relentless change. In their place, the authors introduce the ideas of process orientation and a focus on rethought business processes that create value for the customer.