Conflict-resistant through System Design by Kurt Faller. A practical handbook for learning organizations. Hardcover. 190 pages. Organizations that recognize and address conflicts early not only save a lot of money but also use them as signals for improvements within the organization. This requires both roles, structures, and processes, as well as the skills and attitudes of the people involved. This handbook outlines concrete steps and numerous tools to collaboratively develop and implement a conflict management system with key individuals. System design effectively combines systemic organizational development with mediation and coaching. Contents: Diagnosis of the existing conflict management, calculation of conflict costs, developing and implementing a conflict management system.