Electronic Business, Knowledge Management, IT Implementation: Consulting knowledge is becoming increasingly important for the realization of new business strategies. This also raises the demands on consultants. This applies to all areas, from strategic consulting to process and IT consulting. The book provides the reader with approaches for corporate analysis and problem-solving. Another focus of the book is on soft skills: Learn how effective communication can lead to better project outcomes. Consultants from international consulting firms illustrate the practical relevance of the individual qualifications. The book offers comprehensive orientation knowledge and concrete assistance for practitioners and newcomers in delivering professional consulting services. The second edition includes expansions, a new chapter, and a case study.