Das Kundengespräch in Apotheken
German, Barbara Kohm, Kirsten Lennecke, 2022Price in EUR including VAT
Supplied by
preigu DE
free shipping
The Right Tone
For successful consulting, you need a solid understanding of the effects and applications of medications, as well as a sense for the individual needs and traits of your counterpart. This is something you can train!
Here you will find engaging explanations and numerous case studies from everyday pharmacy practice. These demonstrate how to respond empathetically, avoid misunderstandings, and handle delicate situations with confidence.
The 5th edition has become more colorful! This applies not only to illustrations but also to the team and customers of the well-known Sonnenschein Pharmacy. A personality model with characteristic colors for different personalities promises exciting insights.
Good communication creates satisfied customers who are happy to return!.
Language | German |
topic | Medicine & Care |
Subtopic | Medicine and care |
Author | Barbara Kohm, Kirsten Lennecke |
Number of pages | 241 |
Book cover | Paperback |
Year | 2022 |
Item number | 38993338 |
Publisher | Deutscher Apotheker |
Category | Reference books |
Release date | 19.10.2022 |
topic | Medicine & Care |
Subtopic | Medicine and care |
Language | German |
Author | Barbara Kohm, Kirsten Lennecke |
Year | 2022 |
Number of pages | 241 |
Edition | 5 |
Book cover | Paperback |
Year | 2022 |
CO₂-Emission | |
Climate contribution |
Height | 240 mm |
Width | 170 mm |
Weight | 502 g |
How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?
Source: GalaxusHow many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?
Source: GalaxusHow often is a product of this brand in the «Reference books» category returned?
Source: Galaxus