Create the centerpiece of your care service. This book serves as a guide for successful quality management in your care service. Step by step, and with numerous example pages, it explains how to create a quality management manual. The experienced quality manager outlines legal requirements and important framework conditions for effective quality management. With this manual, leaders can successfully implement, review, and further develop measures for quality improvement. This way, your care service is not only well-prepared for the MDK visit but also contributes to the satisfaction of patients and staff through individualized, quality-oriented care and support. In updated 3rd edition: Aligned with the new DIN ISO 9001:2015 for outpatient care services - in theory and practice. Comprehensive appendix with audit checklists.