Do you know that feeling? You are a customer on a passionate quest for the enchanting surprise effect, for that special moment that can sometimes be so small, so delicate, so quiet. And then you step out into the world of consultants, salespeople, mystical promoters, all those skyward dreamers. You face all of this every day, and like Don Quixote, you hold on to this dream and never give up hope of experiencing that one moment, just once. Close your eyes and imagine yourself in that very situation: you will soon realize that even shadows can provide warmth. This book tells stories of experiences with salespeople in moods characterized by minor tones and lethargic consultants – it can thus be seen as a collection of factual reports from the world of missed purchasing experiences. Some readers will smile, while others...