Criticism of bureaucracy is quite common, and at times even popular. The aim of this book is also critical, but the author is not interested in yet another variant of cheap reproach; rather, he seeks a systematic examination of the suboptimal administrative structures, which is based both on a wealth of experience and on an intensive review and compilation of the relevant literature. Alfred Walter brings together explanations of causes, interrelationships, and problem-solving approaches, and consistently draws the connection to the working reality in the public service. His analyses lead to the realization that the paths out of the misery are known and theoretically substantiated - the weak point lies in practical implementation, as decision-makers are unable or unwilling to act. In contrast, the author unfolds his argument using the example of the Ab.