Caring in an appreciative, genuine and empathetic way. What caregiver wouldn't want that? But everyday life is dominated by time constraints, stress, conflicts within the team and with the residents. Many caregivers hardly know how to provide really good care under these conditions. Solution-oriented work offers an amazing alternative. This book shows how care can be changed. Short, understandable and with many practical examples: Effective service meetings, warm and appreciative reception of home residents, solving conflicts within the team, building a relaxed working atmosphere and - almost incidentally - also acquiring a deeper understanding of one's own world.