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Einfluss von Preispsychologie auf Kundenbetrug

Markus Kopetzky, 2015
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Product details

Markus Kopetzky develops hypotheses about price psychological effects on the propensity for customer fraud and empirically tests these in laboratory and field studies based on more than 100,000 customer data points. The author demonstrates that companies can influence customers' price perception and thus their tendency to commit fraud through targeted price presentation. With price psychology, he confirms an effective lever for managing the costly issue of customer fraud. The findings assist companies in deciding on psychologically optimal price communication.

Key specifications

Author
Markus Kopetzky
Year
2015
Number of pages
239
Book cover
Paperback

General information

Item number
9095831
Publisher
Gabler
Category
Reference books
Release date
4.7.2018

Book properties

Author
Markus Kopetzky
Year
2015
Number of pages
239
Book cover
Paperback

Voluntary climate contribution

CO₂ emissions
0,5 kg
Climate contribution
EUR 0,12

Legal Notice

Product Safety

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
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