Information about the title group: Users learn to communicate confidently in all situations: with colleagues and clients, during coffee breaks, at dinner, or during farewells. The necessary conversation strategies and phrases are variedly addressed through exercises and role plays. Information about the series: These short courses on business skills such as making phone calls, writing emails, and negotiating are designed for instructors and business trainers who want to impart the relevant skills for the workplace in a short amount of time. Information about the series: Compact and practice-oriented. The short course series imparts the linguistic skills necessary for the profession or the specialized language of a specific industry. It includes over 20 volumes - some of which are now reissued with a modernized design and updated content.